Privacy policy

At Velo Hair Vault, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and shared when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies installed on your device

Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Your name
  • Billing and shipping address
  • Payment information
  • Email address
  • Phone number

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your order
  • Screen orders for potential risk or fraud
  • Improve our website and customer experience
  • Send you updates, promotions, and marketing (if you opt in)

Sharing Your Information

We may share your personal information with trusted third parties to help us operate our business, such as:

  • Payment processors
  • Shipping providers
  • Analytics services

We only share necessary information and ensure it is handled securely.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and provide personalized content.

You can choose to disable cookies through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfill orders and comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your personal data

To exercise these rights, please contact us.

Data Security

We take reasonable precautions to protect your personal information and ensure it is not lost, misused, accessed, or disclosed improperly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
support.hairvault@gmail.com