Shipping policy

At Velo Hair Vault, we are committed to delivering your order safely and efficiently.

Processing Time

All orders are processed within 1–3 business days. Once your order has been processed, it will be shipped out promptly.

Please note that processing times may be slightly extended during high-demand periods or promotions.

Shipping Time

Estimated delivery time is 10–15 business days from the date of shipment.

Shipping times may vary depending on your location and external factors such as customs or courier delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking information so you can monitor your delivery.

International Shipping

We offer worldwide shipping. Delivery times may vary slightly depending on your country and local customs processing.

Delays

While we aim to deliver within the estimated timeframe, Velo Hair Vault is not responsible for delays caused by:

Courier services
Customs clearance
Incorrect shipping information provided by the customer

Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

Velo Hair Vault is not liable for lost or stolen packages once they have been marked as delivered by the courier. If you experience any issues, please contact the shipping provider directly.